Privacy Policy

1. Information We Collect

We collect the following types of personal information when you use our service:

• Account Information — name, email address, phone number, and shipping/billing address.
• Order Data — items purchased, order history, and dietary preferences or notes.
• Payment Information — payments are processed securely by Square. We do not store your credit card numbers or full payment details on our servers.
• Contact Form Submissions — your name, email address, and message content when you reach out to us.
• Delivery Information — delivery address and any delivery preferences or instructions you provide.
• Loyalty & Referral Data — points balances, referral codes, and rewards history associated with your account.

2. How We Use Your Information

We use the information we collect to:

• Fulfill and deliver your meal prep orders.
• Process payments securely through Square.
• Optimize delivery routes and schedules for timely service.
• Communicate order confirmations, updates, and delivery notifications.
• Manage your loyalty rewards, referral bonuses, and order streak tracking.
• Improve our menu offerings and overall service quality.
• Respond to your inquiries and provide customer support.

3. Third-Party Services

We work with trusted third-party service providers to operate our business. These providers may receive limited personal information necessary to perform their services:

• Square — processes all payment transactions. Square's own privacy policy governs how they handle your payment data.
• Routific — receives delivery addresses to optimize our delivery routes and scheduling.
• Jetpack — processes contact form submissions on our website.
• Mailchimp — sends email newsletters and promotions to customers who have opted in to receive them.

Each third-party provider is subject to their own privacy policy. We encourage you to review their policies for more information on how they handle personal data.

4. Loyalty & Referral Programs

When you participate in our loyalty rewards or referral programs, we collect and store:

• Points earned and redeemed per order.
• Referral codes you generate or use, and associated rewards.
• Order streak data used to determine tier benefits and bonuses.

This data is linked to your account and used solely to administer these programs and provide you with the associated rewards.

5. Cookies & Tracking

Our website uses cookies that are essential for its operation:

• WooCommerce Cookies — manage your shopping cart session and store preferences.
• WordPress Cookies — handle login sessions and site functionality.

We do not use third-party advertising trackers or sell your data to advertisers.

6. Data Retention

We retain your personal information as follows:

• Order History — retained for business operations and tax compliance purposes.
• Account Data — retained for as long as your account remains active.

You may request deletion of your account and personal data at any time by contacting us using the information provided below.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your account and associated personal data.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information in the Contact Us section below.

8. Children's Privacy

Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected]
• Address: 313 West Beltline Hwy, Madison, WI 53713