Frequently Asked Questions

Simply browse our menu, select the meals you want, choose your portion size, and add them to your cart. You can then proceed to checkout and complete your order. Don't forget to browse our extensive Grab & Go menu!

Our core menu rotates monthly and is thoughtfully designed around seasonal ingredients, customer favorites, and fresh new offerings. A new monthly menu typically launches on the last Friday of the previous month.

In addition to our monthly menu, we also feature two rotating weekly specials that change each week for even more variety and limited-time options.

Simply place another order and it'll be delivered along with your other orders for the week. Whether it's one extra meal or twelve, there's no minimum — the delivery fee is waived on all additional orders after your first.

Orders must be placed by Thursday at 11:59 PM for delivery that week. After the cutoff, orders apply to the following week.

You can cancel your order anytime before the Thursday 11:59 PM cutoff. After that, orders cannot be changed as we begin preparing your meals.

Yes! You can place an order for someone else — just enter their delivery information at checkout.

We also offer pick-up directly from our kitchen located at 313 West Beltline Hwy in Madison, WI! Just select pick-up during checkout and we'll have your order ready for you on Monday any time between 12-6 pm!

Deliveries are made on Sunday or Monday depending on your delivery zone. You can see your delivery day by using our Delivery Zone checker.

As a growing small business, delivery times vary depending on order volume and routing.

Most deliveries arrive between 2:00 PM and 5:00 PM. Routes may begin earlier in the day and occasionally extend beyond that window during high-volume weeks.

We appreciate your flexibility as we work to deliver fresh meals to everyone as efficiently as possible.

Your order will be safely left in an insulated bag with ice packs to keep items cold for several hours until you're able to bring them inside.

Delivery is free on orders of $85 or more. For orders under this amount, a $10 delivery fee applies. For orders less than $50, a $15 delivery fee applies.

Yes! If your delivery address is a business, toggle This is a business address at checkout and we'll deliver on Monday instead of Sunday. You can also set this as your default in the addresses section of your account. This toggle will automatically save and be applied to future orders.

Yes, all meals are fully cooked and simply need reheating.

Portion sizes can vary depending on appetite:

• Light to regular appetites often find they can get two meals out of one entrée.
• Regular to heavier appetites typically find one entrée to be a satisfying single serving.

We aim to provide generous, balanced portions that work for a variety of needs.

Meals are best enjoyed within 3–5 days when stored properly in the refrigerator.

Most of our meals can be frozen, which makes them a great option for flexible meal planning.

We do not recommend freezing meals that contain fresh produce or seafood, as the texture and quality may be compromised after thawing.

For best results, thaw your meal in the refrigerator for 24 hours before reheating, then follow the standard heating instructions provided.

If you're reheating directly from frozen, add approximately 10–15 minutes to the original cook time. Be sure the meal is heated thoroughly before serving.

We offer a variety of menu items each week. While we do not fully customize meals, we may be able to exclude some ingredients or items upon request. Please reach out before ordering to ensure we're able to accommodate your request. Ingredient information is provided so you can choose what works best for your needs.

We prioritize locally sourced ingredients whenever possible, including grass-fed beef, cage-free poultry, and products from Wisconsin farms and producers. Learn more about our partners.

Chef Mathew and our small team prepare all meals, focusing on quality, consistency, and scratch-made food. Read more about our team.

We are committed to reducing waste whenever possible. Most of our meals are packaged in PLA-lined, 100% compostable plant fiber containers designed to be both durable and environmentally conscious.

We also reuse our insulated delivery bags and ice packs to help minimize packaging waste. Simply leave them out during your next delivery, and we'll swap them with a fresh set.

We reuse our insulated delivery bags and ice packs to reduce waste.

• If you're placing another order: simply leave your bag and ice packs out during your next delivery, and we'll swap them for a fresh set.
• If you're taking a break: feel free to hold onto them until your next order.
• If you're not planning to order again: consider it a small parting gift from us.

No, just add the meals and any grab & go items you want to enjoy each week. No subscription necessary!

You pick a weekly tier (4, 6, 8, or 12 meals), and each week you get to choose which meals you want from that week's menu before the cutoff. If you don't pick, our chefs select meals for you based on your preferences and allergies. You're only charged after the cutoff, never before you've had a chance to pick or skip.

Yes. From your dashboard, use "Skip next week" before the cutoff and you won't be charged for that week — your plan resumes the following week automatically.

Skips are limited to 2 per rolling 8-week window. If you need a longer break, use Pause instead (or contact us) — pauses don't count against the skip limit.

Skip is a one-week-at-a-time decision — quick, limited to 2 per rolling 8-week window. Pause sets your plan aside for 1, 2, or 4 weeks (or indefinitely) and doesn't count against the skip limit, but you don't get to pick meals during a pause — the plan resumes automatically when the pause ends.

Yes — change your plan size anytime from your dashboard. The new weekly price starts with your next charge; the week you're already in stays at the price you were quoted.

Cancel anytime from your plan dashboard — there are no cancellation fees or commitments. If you cancel before the weekly cutoff, you won't be charged for the upcoming week.

Earn points with every purchase and redeem them for savings on future orders. The more you order, the more you save! Checkout Loyalty Rewards for the full breakdown.

Your rewards points will be added to your account after your order has been successfully delivered.

Once you have points available in your account, you will have the option to apply your points to your order during checkout. A minimum of 100 points must be used.